What is dwell time?

Dwell Time is the length of time a person spends looking at a display or remains a specific area. An essential retail metric for analysing shopping behaviour and increasing customer spending.

The longer a person stands looking at a display, the more likely they are to buy something. Measuring this dwell time, and acting to improve it, will increase sales.

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Measuring dwell time
footfall in store

Why measure dwell time?

Measuring dwell time lets businesses:

  • Learn how customers move through the store and interact with displays
  • Learn where to place their most profitable items
  • Test and learn which display layouts and signage work best to encourage people to buy more items
  • Reduce unprofitable waiting times around a store
  • Optimise store layout

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Dwell Time Applications

Museums and art galleries use dwell time to measure the popularity of the exhibits.

In public transport, dwell time is the how long a vehicle like a bus or train waits at a scheduled stop.

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Measuring dwell time in museums and galleries

Experience and Expertise

Retail Sensing have nearly 50 years experience in measurement and control. We have 15000 video counting systems installed in over 40 countries.

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10 Stocks Street, Manchester, M8 8QG, UK

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