All posts by Poppy Reay-Robinson

How Video Analytics Helps Banks Improve Customer Service

Video analytics helps banks improve their speed of service and increase the uptake of special promotions.

Banks, like other businesses, set targets for customer service. For example, queuing for no longer than four minutes. A smart video people counting system will tell you:

  • The number of people currently in a queue
  • The queuing time of the last person to leave the queue
  • The average queuing time
  • The average queue length
  • How many people left the queue before reaching the front
  • The number of counters open
  • How often more than three (for instance) people were in the queue
  • Daily figures, for example, 95% of people queued for less than four minutes

These figures help you compare performance of branches, and take measures to fix underperforming locations. Analyse, act, measure, repeat – improving the performance across the branch network.

Banks also monitor dwell time – how long a customer spent at the cashier (teller) counter. In retail the longer a customer spends in a particular area the more likely they are to buy something. Banking is different. Shorter times indicate efficient service.

The video technology is helping banks compare the use of self-service cashpoint machines with the manned counters. Are people spending a long time at the cash machines or ignoring them in favour of a human? Analysis of the data highlights any problems.

Video counting analytics lets banks evaluate and improve their services across a range of operations.

Smart Cities: what they really are

Wikipedia defines a Smart City as “an urban development vision to integrate information and communication technology (ICT) and Internet of things (IoT) technology in a secure fashion to manage a city’s assets“.

But it’s simply a city where everything is connected but anonymously, mainly just numbers and facts, that can increase the quality of life.

Smart cities become more efficient because the anonymous data received and make everything more ecologically friendly. Part of this is the city using what they need when they need it. Street lamps, for example, become more efficient – real-time data improving both lighting and safety.

Traffic jams can be minimised, reducing air pollution, when vehicle counters supply live data to the smart city. Bicycling and walking are encouraged by monitoring and improving the use of cycle ways and footpaths. Information on available parking spaces transmitted to drivers saves them driving around the city.

Another benefit is to improve peoples’ health and help the community. Encouraging the population to drive less and walk more makes for fitter people. A smart bus network with city wide wifi is another way to get people out of their cars.

Of course Smart Cities are evolving. They will carry on improving and will become part of our future.

Contact us for details of how are systems are being integrated into smart cities.